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At INOVICS HEALTHCARE we prioritize product quality, manufacturing precision, and customer satisfaction. Our Refund & Returns Policy is designed to ensure transparency, fairness, and consistency for both our international and domestic partners, as well as customers purchasing from our e-commerce store.
Because we operate as both a toll manufacturer and a nutraceutical product supplier, our policies differ slightly based on the nature of the order. Please review the sections below carefully.
Due to the customized nature of toll manufacturing and private label production, all B2B manufacturing orders are final and non-refundable once production begins.
Returns or refunds are not applicable for:
Manufacturing is initiated only after:
Once approved, production materials and resources are allocated specifically for your product, making returns or cancellations impossible.
If you believe there is a manufacturing-related quality deviation, you must:
Our Quality Assurance team will conduct an internal investigation.
If a genuine manufacturing fault is verified, remedies may include:
No refunds are offered under any circumstances for custom products.
We strive to offer premium nutraceutical products that meet the highest quality standards.
To maintain product safety and regulatory compliance, we only accept returns for unopened, unused, and sealed products.
Products may be eligible for return if:
Products that cannot be returned:
If you receive:
Please notify us within 48 hours of delivery with:
We will arrange a replacement or store credit after verification.
Refunds (only applicable to eligible e-commerce returns) are issued via:
Processing Time:
Shipping fees are non-refundable, and customers are responsible for return shipping unless the product was incorrect or damaged upon arrival.
Due to customs regulations and cross-border handling:
Clients are advised to verify import restrictions before placing an order.
Cancellations are not permitted once:
For questions, concerns, or requests regarding this Privacy Policy, reach out to us at:
Better CHOICES, Better HEALTH, Better LIVES
Inovics Healthcare is committed to bringing you the latest healthcare products with quality and reliability.